Thoron Privacy Policy
Thoron.io (“Thoron,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://thoron.io, request information, or use our AI-powered public safety solutions. It applies to all visitors, customers, and end users whose information is processed through our Services, including call participants in non-emergency 9-1-1 calls. By using our Services, you agree to the practices described here.
Information We Collect
We collect information you provide directly, such as your name, email, phone number, organization, and job title when you request a demo or contact us. If you use our products, we may process call recordings, transcripts, summaries, annotations, and related metadata. When you communicate with our support team, we collect the content of those communications.
We also automatically collect technical data about your interactions with our Services, including IP address, browser type, device information, pages visited, and visit dates and times. We use cookies, local storage, and similar technologies to enhance functionality, remember preferences, and understand how our Services are used.
In some cases, we receive information from third parties, such as organizations that use Thoron, analytics providers, marketing partners, or publicly available professional profiles.
How We Use Information
We use your information to deliver and improve our Services, personalize your experience, communicate with you about updates or support, and develop new features. We also use it for security, fraud prevention, analytics, compliance with legal obligations, and research.
Where required by law, we rely on specific legal bases to process your information, including the performance of a contract, legitimate interests, compliance with legal obligations, and your consent for certain activities such as marketing.
Sharing and International Transfers
We do not sell your personal information. We may share it with trusted service providers that help us operate our business, such as hosting companies, analytics providers, and customer support platforms. These providers are bound by confidentiality and security requirements.
Your information may be disclosed if required by law, to protect rights and safety, or in connection with corporate transactions such as mergers or acquisitions. Since Thoron is based in the United States, your data may be transferred and processed here. Where necessary, we apply safeguards such as Standard Contractual Clauses to ensure adequate protection.
Retention and Your Rights
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including legal and contractual obligations. Retention periods vary; for example, call data is stored according to customer-defined configurations and may be deleted sooner upon request.
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your information; request a copy in a portable format; or withdraw consent for certain uses. To exercise these rights, contact info@thoron.io. We will respond in accordance with laws such as the GDPR or CCPA.
Cookies and Security
We use cookies and similar technologies to operate our Services, measure performance, and improve functionality. You can manage or disable cookies in your browser, though some features may not work as intended.
We protect your information with encryption in transit and at rest, role-based access controls, multi-factor authentication, and regular security testing. However, no method of online transmission or storage is completely secure.
Changes and Contact
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through our website or by email. The “Effective Date” below shows when this policy was last updated.
For questions or privacy-related requests, contact:
Email: info@thoron.io
Effective Date: August 8, 2025