Automate call triage and routing to free dispatchers for critical incidents.
AI Triage for Non-Emergency Calls
Accelerate non-emergency response with assistive AI, automate call triage, redaction, and CPR analysis.
Boost Dispatcher Efficiency with AI
< 1 s
Caller Wait
Zero queue
3.5 h
Dispatcher Hours Saved
Routine load gone
24/7
Availability
Nights, weekends, surges
75%
AI-Handled Calls
No human touch
TriageAI in Action: Smart, Automated, Reliable
Automated Handling of 36+ Non-Emergency Scenarios
Free up dispatcher resources by intelligently managing routine calls, allowing teams to focus on critical situations.
Emergency Identification and Rapid Transfer
Instantly detects when a call marked as non-emergency requires immediate attention, seamlessly redirecting it to the appropriate emergency response line.
Real-Time Monitoring with Easy Dispatcher Takeover
Maintain oversight and seamlessly step in whenever human intervention is required.
Automatic Multilingual Call Routing Across 30+ Languages
Instantly identify caller language preferences, ensuring smooth communication.
Live Transcripts, Summaries, and Real-Time Data Extraction
Generate actionable insights during each call, extracting crucial incident details on the fly.
Complete Call Recording for Post-Event Analysis
Retain detailed records of every interaction to improve dispatcher training, audit performance, and enhance future responses.
Try it now by calling Laura
Laura is a TriageAI agent who handles non-emergency and emergency calls in Maricopa County, AZ
This is a demo line, no real dispatch created.
Security & Compliance
Protecting every call with encryption, access controls, and secure cloud infrastructure built for privacy and reliability.
Frameworks we align with:
Get More from the THORON Platform
Extend your capabilities with smart tools designed for dispatch accuracy and compliance.
Maskify
Advanced PII Detection & Masking
Full-spectrum redaction removes names, addresses, phone numbers, and medical info, scrubbing them from both transcripts and source audio.
Context-Aware AI Precision
Trained on thousands of 9-1-1 recordings and transcripts, Maskify flags sensitive data with dispatch-grade certainty even amid overlapping chatter.
High-Volume Batch Processing
One click anonymizes 100 + recordings in parallel, preserving timestamps and metadata while keeping CAD and RMS systems at full speed.
CPR Analysis
Advanced CPR Detection
AI pinpoints every CPR action and patient-condition cue in recorded calls, transforming past incidents into data-rich performance insights.
Comprehensive Protocol Assessment
Automatically scores adherence to essential CPR steps, consciousness checks, breathing confirmations, and pulse evaluations, highlighting strengths and gaps.
Intelligent Transcript Highlighting & Checklist Mapping
Extracts the key CPR segments and links each to your agency’s protocol checklist, streamlining QA reviews and focused dispatcher coaching.